Terms of Service
We do our utmost to ensure that your stay in our hotel is as pleasant as possible. This includes ensuring that you are aware of the services we perform, what we warrant, and what your obligations are towards us. Please take note of the following General Terms and Conditions, which regulate the contract between us and that you acknowledge through your booking.
1. Conclusion of the contract
All offers are without engagement and non-binding. The hotel reserves the right to change, supplement or delete parts of the pages or the entire offering without separate announcement or to temporarily or permanently terminate its publication.
The contract is concluded as soon as a room has been ordered and confirmed, or, if confirmation is no longer possible for reasons of time, when the room is made available. The customer has joint and several liability as the contracting party for all obligations arising out of this contract.
Travel and tour operators must provide a precise list of participants by two weeks before arrival. Additions, changes and ancillary agreements of whatever kind are only valid with our express confirmation. The number of rooms can be changed without charge up to two weeks prior to arrival.
2. Arrival and departure
In the absence of any written agreements to the contrary, rooms cannot be occupied before 2.00 pm on the day of arrival and must be vacated by 10.00 am on the day of departure.
In the event that departure is envisaged after 10.00 am, we would ask guests to notify Reception by 8.00 pm on the evening before departure at the latest; if departing before 6.00 pm, half of the room price and after 6.00 pm the full room price shall be additionally payable. A reserved room must be occupied by 6.00 pm at the latest; if not, the hotel may dispose of the room otherwise, unless a later arrival time has been expressly agreed.
3. Performance and prices
The contractual performance will be as stated in the confirmation of reservation. The agreed prices are inclusive prices. Any increase in turnover tax after conclusion of the contract shall be at the cost of the customer. If more than four months have elapsed between the conclusion of the contract and arrival, the hotel reserves the right to amend the prices without prior notification. All prices are stated in euros.
The hotel may demand a payment on account for a reservation. Such payment will be notified in writing and requested by way of an invoice. Unless agreed otherwise in writing between the partners, payment shall be payable in cash or by EC card, at the latest on departure. If payment against invoice has been agreed, the customer must settle the invoice by 14 days at the latest after the invoice is issued.
All cancellations must be in writing.
a) Individual travellers can cancel their booking without incurring a penalty by 12.00 noon on the day before commencing the journey. In the event of cancellation of the contractual services after that time, an individual guest will be obliged to pay 70 percent of the agreed price for the reservation period. If the guest fails to occupy the room and has not given prior notification, we will charge 80 percent of the agreed price. The hotel is required by the tenets of good faith to endeavour not to leave rooms unoccupied, in order to avoid losses.
Cancellations of bookings for public holidays are possible up to the seventh day before commencement of the journey (the following are classed as holidays: Walpurgis Night, Easter, Pentecost/Whitsuntide, German Unity Day, Advent, Christmas and New Year’s Eve).
Insofar as the hotel incurs particular costs over and above this due to the order, these must be covered in full by the customer.
b) For group reservations made by travel organisers or travel agents, the following deadlines apply for cancelled or altered orders: orders can be cancelled or altered free of charge up to 21 days before arrival. For cancellations within 21 days of arrival, the sum of 50 percent of the agreed price will be payable. If the ordered room is relet, the sum received will be credited.
The contract partner of the hotel or the guest as such or as a host shall be liable to the hotel for any damage caused by them or their guests. Any use of the allocated rooms other than as stated in the contract shall entitle the hotel to cancel the contract with immediate effect. This will not result in any reduction in the claim to the agreed payment.
The hotel reserves the right to withdraw from the contract if the performance of the service has become impossible as a result of an Act of God or industrial action, without this constituting a basis for compensation. The hotel shall be liable for brought in items in accordance with the provisions of the BGB. Liability shall be excluded if the room or the containers from which the objects were stolen were unlocked. Liability for valuables will only be assumed if these are deposited at Reception in exchange for a receipt. Similarly, money must be deposited at Reception against a receipt. The hotel is liable for the accuracy of the service description given in brochures and for the orderly performance of the contractually agreed services. The hotel may not be held liable for the performance of guest houses or hotels in which it has arranged for accommodation.
7. Final provisions
In commercial dealings, the place of fulfilment and court of jurisdiction are the hotel’s place of business. Verbal agreements are only effective if the hotel has confirmed them in writing.
Should any individual provisions of these General Terms and Conditions be invalid, this shall not affect the validity of the other provisions.
Should any other erroneous specifications or designations be determined, we would ask to be notified accordingly. We will arrange a legal examination of such references and modify them as necessary in a legally correct manner.
(Correct as of 1.9.2021)